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7 Website UX Best Practices For Your Business

Alexander Costello
21 November 2018 Written by Alexander Costello

Digital Media Stream is a digital growth and design agency. That’s why, in our opinion, you should consider your website to be your number one branch. It should see more ‘footfall’ than any of your stores and it should demand more of your focus than any outlet your business operates in.

With this in mind, one of the main aspects of your website should be UX. Before we get started, let’s first define what UX is. In terms of your website, UX stands for ‘user experience’ and is defined as the experience a person using your website, especially in terms of how easy or pleasing it is to use.

This is not to be confused with UI or ‘user interface’ which focuses more on the system and how your site works.

Having an attractive, easy-to-use website will make your company stand out from your competitors and generate leads into your business. In this article, we will not only show you how you can make an attractive website that is helpful, interesting and engaging, but we will also go into detail on the best ways to create a truly effective website that puts your users first.

Here are the website UX best practices:


1. Focus On the User

focus on the user

We’ve already explained that UX stands for user experience. So, it’s no surprise that our first point here hammers that point home.

Why would you design your website around anyone other than the people who will be using it? It makes perfect sense to make it as easy as possible for new website users to be able to navigate easily and identify the key areas of your site through a simple, helpful design.

The first thing to think about when considering what makes a great website is thinking about what you look for when visiting a website for the first time. What is it that catches your eye on a website that makes you want to read on, purchase, and tell people about that business? It is all down to how the website design stands out and how it draws your attention.

There is no question that great website design makes customers engage with your business. So, you need to ask yourself what your visitors think about your website when they initially land on yours? Is it clean, simple to use, does it contain relevant and up to date information. 

The takeaway here is to keep users in mind when thinking about website design.


2. Include Compelling Content

include compelling content

Consider more visual content than text and think about animation and illustration rather than basic images. Animated content grabs people’s attention more than static imagery ever could. Don’t consign your GIF usage to social media, try to incorporate it into your website.

You can convey complex information in a shorter space of time with animations which means your users don’t have to do as much heavy reading on your website to understand your message.


3. Why Layout Matters

why layout matters

When we are web-searching, our eyes will automatically go from top to bottom and left to right. When you want your important content to be seen, the best place for this would be the top left corner, so you are sure this will be the very first thing your visitors see.

This will entice them to continue reading your website. Don’t clutter this space though, as you don’t want to baffle your visitors with too much all in one go, you need to ease them in. Your image would look great near the top middle, use your brand logo or if you don’t have one you should create one. 

Users don’t read your site, they scan it, so make sure it’s easily scannable through the use of headings and subheadings. This means they can find the section they’re looking for quickly and easily which is what UX is all about.


4. Winning Fonts and Colours

winning fonts and colours

You want to keep fonts and colours simple. Using two or three fonts throughout your page is sufficient enough. It will keep your page clear and clutter free whilst still offering variety and interest. Another thing to think about is the size of your font, you want your clients to be able to read your content easily on a number of devices. So, keep it at a comfortable size that is easy to read but not too big, we suggest a 12pt font as a minimum.

When choosing your colours, don’t go overboard with a lot of different options. A good idea is to choose colours that match your brand, for example, the colours in your logo. Always use a white background, as this will allow your content and images to stand out much better than if you were to use a coloured background.

Pick colours that are attractive and will make your website design desirable to customers, you want it to look perfect so try a couple of tests with colours and fonts until you are happy with the outcome. Make sure they complement each other and reflect the image of your business.


5. Tell a Story

tell a story

Storytelling, as a UX designer, is one of your most valuable assets. Users follow content better when it tells a story, so make sure your website flows like one. Let people know who your business is and where you’ve come from. 

The contact page is one of the most essential pages to have on your website. It plays an integral part allowing visitors, customers, investors to get in contact. Always have up-to-date and error-free information regarding your contacts on your website. Make it easy for your customers to get in touch with you, provide a mobile number, landline number and email address.

To continue the story of your business, give your page a personal feel by adding your team on there. People like to see a friendly face. Give a little description of their job role followed by their work email address. As a business owner, having a contact page converts users into potential customers for your business.


7. Optimise for Mobile

optimise for mobile

More and more people browse the internet on their mobiles these days. In fact, the percentage of visits from mobile devices grew from 57% to 63% in 2018.

A huge part of UX comes down to how your site works on mobile. If your website isn’t optimised for mobile use, you could be running into a whole host of problems when new users come to your website.

When designing your website, you need to check that the elements that make up your site are scalable and adaptable to a mobile layout. It’s a good idea, before you decide on a layout for your site, to design it around mobile use as the majority of your users will come through this type of device.


So, now you have our website UX best practices, you have every chance to have your site looking tip top and performing at its best. UX is a vital part of your website’s design and, if you neglect it, your business performance could suffer.

If you want to learn more about UX and how to get your website to become the high-performing lead generation machine it needs to be, book a FREE Marketing Assessment with a member of our team and we’ll take it from there.

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